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9 Customer Service Reasons Why Panorama Is The Right Concrete Company For Your Project

By November 16, 2021 March 28th, 2023 No Comments

With more than 35 years in the Adelaide Decorative Concrete Paving business, we have stood the test of time with an exceptional reputation for a high standard of customer service.

It can be rather confusing when choosing a concrete company in Adelaide. , so we’ve listed here nine reasons why you would choose to work with Panorama Concrete to beautify your home and improve its value.


1. We visit your home to provide a concise and thorough costing so you’re not paying for more than you have to

After your initial contact, whether it be by phone, email or by visiting our concrete display centre in Forestville Adelaide, we arrange an onsite visit to properly gather all the information required for a successful concrete project. Each property has its own unique characteristics, and only a site visit will help us understand how to best lay concrete, and what additional help may or may not be needed.

We can provide an estimate based on architectural drawings which some of our clients need to obtain finance, but we will only provide a formal quote for your concrete after an onsite visit.

This will ensure you’re paying only for what you are getting without us having to add a buffer to our costs because we have not been onsite to do a thorough estimation.


2. We have a Concrete Display Centre in Forestville, Adelaide

We are the only Adelaide concrete paving installation company that has a display centre. There is an outside display which can be seen at any time and inside

You will find a large range of pattern pave or stamped concrete samplescoloured concrete samples and exposed aggregate samples.


Frequently Asked Questions concrete

Once you have signed up with Panorama Concrete, you can take home 400mm x 400mm samples to view in your home’s natural lighting so that you can be sure of your final concrete colour. We are open 5 days a week from 8.30am to 5.30pm, located at 1 Maple Avenue Forestville.

panorama concrete display centre


3. We do proper site preparation to last a lifetime

After our onsite visit to provide a cost effective and accurate quote, your project is allocated a Works Manager who looks after your job from start to finish. They will arrange a convenient time to complete extensive preplanning on-site which involves understanding your site, the layout and the date you need your concrete completed by.

Proper site preparation is essential for a high standard of work that delivers to your needs and for a concrete project that lasts a lifetime.


4. Good communication and transparency throughout the project

Panorama Concrete keeps you informed of your project status at all times. We provide documentation of your project so that you understand the 22 steps to installing concrete. 

We’re responsive and do our very best to deliver your work to your specified timeframe (depending on weather conditions).


5. We help you create the perfect concrete design for your home

We have plenty of design ideas to offer and we take the time to understand your project in detail as well as your lifestyle needs.

Every month we post concrete design ideas with over 200 photos and comprehensive articles on our concrete blog.  You’ll find plenty of ideas here to research your options and be inspired.


Platinum Range - Exposed Aggregate Concrete


6. We have 35+ years of experience

We have been installing concrete projects in Adelaide homes for over 35 years and many of our projects still look as good today as they did back then. We’ve been here a long time, and will continue to be here long after your project is complete.


7. We offer a wide range of decorative concrete solutions

We install a wide range of concrete solutions and will therefore recommend the best product for your project. We are not limited to one or two styles of concrete products. Our rage of decorative concrete finishes including exposed aggregate, stamped concrete, coloured and plain finishes, milled finishes and sawcut tile finishes.

 Exposed Aggregate Finishes

Benchmark Range    concrete aggregate    honed patio concrete


Handcrafted Saw-cut Finishes

Handcrafted Saw-Cut Concrete Decorative Paving

Stamped Concrete Finishes

. Slate finish - Stamped Concrete. Slate finish - Stamped Concrete. Slate finish - Stamped Concrete


Tiles with Exposed Aggregate


8. We offer a one stop shop service

We’re a one stop shop concrete company so when you choose us for your concrete paving, we’ll arrange all those extra jobs that your project might need to complete it. For example, drainage, landscaping, small retaining walls, moss rock installations, concrete paving, artificial turf, mulching and installation of letterboxes.


low maintenance driveway



9 We offer resealing to keep your concrete fresh

To keep your concrete looking fresh and new, we offer a concrete resealing service that involves three stages:

  • A thorough high pressure clean
  • A light acid wash (if necessary)
  • Application of the correct type of sealant for your concrete


Or, if you like to roll up your sleeves and do a little DIY, we can sell you a pot of concrete resealer and give you instructions on how to reseal your concrete for best results.



Which Concrete Company to choose? Your checklist for your peace of mind

Installing a concrete driveway, patio or pathways is a long term investment in the value and function of your home, so we’ve compiled a checklist here to help you choose the right concrete company.

And, before you sign any contract, read our article Don’t Buy Concrete Paving In Adelaide Until You Read This so that you can equip yourself with all the right questions to ask!


For an exceptional customer service experience, call us about your concrete project

We’re here to help you from developing and choosing the right concrete styles for your home, through to providing a one stop shop for everything you need to complete the project. Call us on 8297 9611, email us at enquiry@panoramaconcrete.com.au

or visit our concrete display centre at 1 Maple Avenue, Forestville.

We look forward to helping you with your next project, and you have our customer service guarantee that you will have seamless and stress-free concrete installation. That’s why we’ve been in business for more than 35 years.